Virgin Australia (VA, Brisbane International) has disclosed that an IT error resulted in it overcharging 61,000 passengers over a five-year period. The airline says it recently became aware of “some issues” that arose when passengers requested itinerary changes. Those issues saw passengers paying more than they should have. Virgin Australia says it is proactively addressing the problem, including appointing Deloitte to handle the refund process.

“We immediately launched an internal investigation to…

Source: ch aviation
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